How to use Kanzi Hub, in PC with Proxy settings.

Answered

Prasoon Pullani

• August 17, 2024 11:02

When using, Kanzi Hub, after the login page it always shows " fail to fetch details". Is it bcause of proxy settings , if so how to set proxy in Kanzi HUB.

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  Jason Stanczyk

  • August 26, 2024 14:09

  Good Day, Prasoon
  Please try logging into Kanzi Hub once again. This may have been due to a temporary restart of the Kanzi Hub Service and should be working as intended now. 
  Please confirm that you are able to log into Kanzi Hub and access Kanzi Studio. 

   

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  Prasoon Pullani

  • August 29, 2024 11:18

  Hello Jason,

   

  Thanks for the reply.

  I have downloaded latest Kanzi HUB and tried logging. But facing same issue again. 

  

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  Jason Stanczyk

  • August 29, 2024 14:20

  Hi Prasoon Pullani
  Such issues often happen due to a restriction on network that prevents connection to the login server. I would recommend trying to connect to a mobile hotspot or a different network to workaround the issue while we investigate for a proper solution.

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  Jason Stanczyk

  • August 29, 2024 14:35

  Additionally, the login from a different network is only necessary for the first login, after that I am told the issue does not appear again. Please try, and let me know if this helps. 
  
  

   

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